Decline a request to add as a licensed user
Is it possible to decline a request that comes from users to get a licence.
Many of our staff are inquisitive and select the ICON to request a Smartsheet licence, in error. This then prompts multiple notifications for the administrator's to add the user, even when they do not need a licence.
Is there a way to decline the request, so that the notifications stop?
Answers
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You can decline license requests from within the Admin Center:
The user should receive an email notification when you decline the request, however this does not prevent them from submitting the request again. See this Help Article: Admin Center Overview
Cheers,
Genevieve
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