Decline a request to add as a licensed user

Keith Turkington

Is it possible to decline a request that comes from users to get a licence.

Many of our staff are inquisitive and select the ICON to request a Smartsheet licence, in error. This then prompts multiple notifications for the administrator's to add the user, even when they do not need a licence.

Is there a way to decline the request, so that the notifications stop?

Genevieve P.

Hi @Keith Turkington

You can decline license requests from within the Admin Center:

The user should receive an email notification when you decline the request, however this does not prevent them from submitting the request again. See this Help Article: Admin Center Overview

Cheers,

Genevieve