Yet Another Question on Email Attachments

David Schwam

Hi. I'm looking to receive an email notification through a workflow when a row is added. When one of those rows include an attachment, I want to receive that attachment as part of the email. I've seen a few posts about it - and the solution always involves clicking advanced options and marking some checkboxes.

For whatever reason, I do not seem to be able to access advanced options to tell the system to include an attachment. What am I doing wrong?

Screenshot 2021-03-22 105747.png

Andrée Starå

Hi @David Schwam

I hope you're well and safe!

Did that work/help?

I hope that helps!

Be safe and have a fantastic day!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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David Schwam

Hi Andree.

Unfortunately not. The attached files do not come in the email as an attachment for a Request and Update email message. I can access it by going to the Open Update Form - but that is not what my "powers that be" want.

Now, if I set it up as an Alert, there is a file attachment - but the data fields from the form are in yellow. The "powers that be" do not like the yellow.

So is there a way for the email that I receive to include the attachment - but without the yellow (or other color) in the body?

Thanks for your help.

Andrée Starå

@David Schwam

Happy to help!

Update Requests - Not possible to change. 😕

Alerts - Possible to remove the yellow. 😃

I'd recommend removing all the Columns and use the Placeholder feature instead to make it look cleaner.

More info: 

https://help.smartsheet.com/articles/2477796-dynamically-add-cell-data-in-the-subject-and-body-of-request-messages

Would that work/help?