Survey Score Formulas

Hi!

We are launching a customer satisfaction survey this week. When completed, they will want a dashboard showing results. We have 5 departments with 2 questions each. The scoring is shown in screenshot below.

I need to create a formula that will tally results and also give average score. My problem is that it's not just numbers. I'm assuming I will need a helper column for each question. Is it an "IF/Then" formula? Suggestions?

Darla Brown

What you meditate on, you empower!

Overachiever - Core Product Certified - Mobilizer - EAP

Best Answer

  • Paul Newcome
    Paul Newcome ✭✭✭✭✭✭
    Answer ✓

    Yes. You will need a helper column. But as long as your scores are single digits and always the leftmost character, you can use...

    =VALUE(LEFT([Column Name]@row))

    This will give you numbers you can average. Then to get a tally, you would use a COUNTIFS.

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