Dashboard is not visible to 2 of 16 collaborators

steinkj

I have a 2 collaborators out of the 16, that are unable to access the Main Dashboard in the shared workspace. They can access all other items, even a DB in a folder in the same workspace.

I have tried to resolve the issue by:

• Provided View Access to DB, on top of Editor Cannot Share to Workspace
• Removed access, had him log out, Added Editor access and had him log back in.

Thank you

Andrée Starå

Hi @steinkj

I hope you're well and safe!

Strange!

If you haven’t already, I would recommend that you reach out to the Smartsheet Support Team.

Let me know what you find out.

I hope that helps!

Be safe and have a fantastic day!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

✅Did my post(s) help or answer your question or solve your problem? Please help the Community by marking it as the accepted answer/helpful. It will make it easier for others to find a solution or help to answer!

steinkj

It looks like an issue with our VPN, however it does not make sense that most were able to view. Thank you Kim

Andrée Starå

Hi @steinkj

I hope you're well and safe!

Strange!

If you haven’t already, I would recommend that you reach out to the Smartsheet Support Team.

Let me know what you find out.

I hope that helps!

Be safe and have a fantastic day!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

✅Did my post(s) help or answer your question or solve your problem? Please help the Community by marking it as the accepted answer/helpful. It will make it easier for others to find a solution or help to answer!

steinkj

It looks like an issue with our VPN, however it does not make sense that most were able to view. Thank you Kim

Andrée Starå

@steinkj

Happy to help!

Glad you found the reason, but strange that it's not the same for all.