Smartsheet Loading Super Slow

Rennel Apolinares

I have been trying to access smartsheet in web browser to do some works. But it has been an hour already and the report and almost empty sheet I am accessing is still not loading.

I checked my internet speed. And it is fairly fast.

I also tried the things recommended in the troubleshooting

a.) Update Browser ( I tried Microsoft Edge and Google Chrome)

b.) Cleared my cache

I tried also checking status.smartsheet.com and there is no incident report.

I wonder what is the problem since these reports and sheets are almost empty. I am afraid since I have even more complicated and populated sheet which definitely I cannot access right now.

Someone who has some advice?

Andrée Starå

Hi @Rennel Apolinares

I hope you're well and safe!

Strange!

Have you also tried it in Incognito/Private mode?

If you haven’t already, I would recommend that you reach out to the Smartsheet Support Team.

Did that work/help?

I hope that helps!

Be safe and have a fantastic weekend!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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