Form Emails

Miles Allison

I have an automated email set up to notify certain individuals when a form has been submitted. This email shows the columns and information entered line by line so that the receiver of the email can easily read this information. This has been working fine until a user submitted two forms one right after the other (probably within a minute of each other) and the email showed the information in a different format. Instead of saying one row has been added followed by the columns i want displayed, the email indicated that two rows have been added and showed the information from both forms in a scrunched up format. Has anyone else experienced this problem? Do they know how to prevent it?

Thanks,

Miles

Andrée Starå

Hi @Miles Allison

I hope you're well and safe!

You can force it to send in separate emails by using the Placeholder feature.

More info: 

https://help.smartsheet.com/articles/2477796-dynamically-add-cell-data-in-the-subject-and-body-of-request-messages

Would that work/help?

I hope that helps!

Be safe and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

✅Did my post(s) help or answer your question or solve your problem? Please help the Community by marking it as the accepted answer/helpful. It will make it easier for others to find a solution or help to answer!

Andrée Starå

Hi @Miles Allison

I hope you're well and safe!

You can force it to send in separate emails by using the Placeholder feature.

More info: 

https://help.smartsheet.com/articles/2477796-dynamically-add-cell-data-in-the-subject-and-body-of-request-messages

Would that work/help?

I hope that helps!

Be safe and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

✅Did my post(s) help or answer your question or solve your problem? Please help the Community by marking it as the accepted answer/helpful. It will make it easier for others to find a solution or help to answer!

Miles Allison

That solves my problem!

Thank you

Andrée Starå

@Miles Allison

Excellent!

You're more than welcome!