Collapse/expand rows

Hi Community!

Silly question... sorry for that 😊

My boss and I are sharing a list of tasks, some of which are parents of sub-tasks...

When I use the sheet and collapse/expand rows and save, smartsheet will save my action and next time my boss or I open it, it will show the rows as I left them. This is not the case for my boss...

Any idea of a settting that could impact this? We have read all basic articles about hierarchy, checked all settings... this is driving us mad!

Thank you in advance!

Best Answer

  • Laurent COUTURIER
    Answer ✓

    The problem comes from the filter. if you have a filter, then smartsheet automatically expand rows that are not included in your filter.

    There is another threat dating 2016 that has been closed. but apparently the problem has not been resolved.