Comment Notifications

Automatic Mail

Hi there ;

I would like to learn that ;

When we write a comment on a row and mention someone ,a notification mail is receiving to that mentioned person but only what we write in comment just it is receiving.So mentioned person could not understand that for which row is wroten this comment.Mentioned person has to click “reply in smartsheet” button to see the row details . For this comment notification, when we send a comment is it possible to show some details about rows as in the notifications that are sending by automatic workflows ?

Thanks in advance

Erhan

Paulo Nunes

What I've done because of the same issue is to send Update Requests instead. That way you can customize the message subject and body to contain information you're trying to get to the person and also you can select fields to send. Down side is that this information is not saved in the comments.

Hope this helps, Paulo

Paulo Nunes

What I've done because of the same issue is to send Update Requests instead. That way you can customize the message subject and body to contain information you're trying to get to the person and also you can select fields to send. Down side is that this information is not saved in the comments.

Hope this helps, Paulo