Not received invitation email

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I am the Licensed user of smartsheet. And I sent the invite email to some of people but they not received invitation email. What wrong with the smartsheet

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  • Andrée Starå
    Andrée Starå ✭✭✭✭✭✭
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    Hi @Ekwarin Treerayapiwat

    I hope you're well and safe!

    Ask the users to check the spam folder to make sure that it's not there.

    If it's not, try inviting them again.

    Did that work/help?

    I hope that helps!

    Be safe and have a fantastic week!

    Best,

    Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

    Did my post(s) help or answer your question or solve your problem? Please help the Community by marking it as the accepted answer/helpful. It will make it easier for others to find a solution or help to answer!

    SMARTSHEET EXPERT CONSULTANT & PARTNER

    Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

    W: www.workbold.com | E:andree@workbold.com | P: +46 (0) - 72 - 510 99 35

    Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.

  • Mattias
    Mattias ✭✭
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    Having the same situation here now. All contacts I am trying to invite to a sheet are O365 accounts. They are not all within the same organization. Some contacts do get the invites, others dont. Think I read a question from 2016 regarding this and it seemed at the time to be a grey list problem with Microsoft. Could this be the issue? Is there something an IT department has to approve in order for this to work?

    I verified this problem by sending myself an invite to the same organization and that invite has not shown up, and yes Andrée, I did check the spam folder :)