Not received invitation email


I am the Licensed user of smartsheet. And I sent the invite email to some of people but they not received invitation email. What wrong with the smartsheet


  • Andrée Starå
    Andrée Starå ✭✭✭✭✭✭

    Hi @Ekwarin Treerayapiwat

    I hope you're well and safe!

    Ask the users to check the spam folder to make sure that it's not there.

    If it's not, try inviting them again.

    Did that work/help?

    I hope that helps!

    Be safe and have a fantastic week!


    Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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    Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

    W: | | P: +46 (0) - 72 - 510 99 35

    Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.

  • Mattias
    Mattias ✭✭

    Having the same situation here now. All contacts I am trying to invite to a sheet are O365 accounts. They are not all within the same organization. Some contacts do get the invites, others dont. Think I read a question from 2016 regarding this and it seemed at the time to be a grey list problem with Microsoft. Could this be the issue? Is there something an IT department has to approve in order for this to work?

    I verified this problem by sending myself an invite to the same organization and that invite has not shown up, and yes Andrée, I did check the spam folder :)