How to troubleshoot Jira to Smartsheet connector errors

04/08/21
Answered - Pending Review

Hi all,

I am receiving a lot of errors since I connected our Jira instance to Smartsheet.

When the error appears in the Sync Error column, it is somewhat easy to understand.

This one below that I receive in my inbox is harder for me to decipher. It makes mention of a column, but in the email it only references the concerned row. How can I pinpoint the column type it is referencing?

"Smartsheet REST exception occurred. Error code: 1235. Error Message: Value is not supported for this column type. Use objectValue instead."

Thank you for your help.

Leticia

Answers

  • Genevieve PGenevieve P admin
    edited 04/09/21

    Hi @Leticia Richard

    I've most commonly seen this specific error, error 1235, when attempting to copy to a multi-select column (including a multi-select contact column) as a one-time write. If you change the column type to a single-select dropdown, it should allow the connector to sync.

    If this hasn't helped, I would suggest reaching out to Smartsheet Support so you can provide them with screen captures and troubleshoot this via a private channel.

    Cheers!

    Genevieve

  • Thank you @Genevieve P I will try that.

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