Approval Confirmation did not update Smartsheet approval column


I kicked off an approval request and the response column automatically updated to show "submitted".

The reviewer clicked the "approve" button but my Smartsheet did not change "submitted" to "approved". The reviewer tried it again but it says the button does not work because it has already been used. This is strange - and was working before. I checked Smartsheet's status page and it says everything is working. Any ideas?

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