Submit button on form greyed out

Dan Foster

Simple problem - I have a form with only a single required field, which is an attachment, and a few optional fields, however the submit button remains greyed out when the required attachment has been added, and only becomes available when one of the optional fields has something entered into it.

I have tried fiddling with everything I could think of - making different fields required, then removing, making a copy of the form, etc, and nothing has fixed this. I do not want to make either of the other two fields required, only the attachment.

Screenshot of the form with an attachment, but submit button greyed out:

Once anything is put into either of the other two optional fields, the submit button becomes selectable:

Andrée Starå

Hi @Dan Foster

I hope you're well and safe!

It's because the attachment isn't recognized as a regular form field, and there at least has to be one with information to be able to submit.

You could try adding a default value to another field and possibly even hiding it and see if that works.

Would that work/help?

I hope that helps!

Be safe and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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Cody Holmes

Hi Dan,

This seems to be a known limitation. I tried everything as well and could not get the ungrayed button until I filled non-optional fields. I even tried making a hidden field with a default value--no luck. I would make a Smartsheet enhancement request (although I'd say this is not so much an enhancement as it is a bug). That link can be found here: https://app.smartsheet.com/b/form?EQBCT=739aa75f30ca43a8a22eb53e4da7d409&_ga=2.40092450.1441934852.1618838650-1589668858.1609254134

I know that may not be the answer you were hoping for. But if my answer helped, I'd appreciate the vote!

Dan Foster

Thank you both for the feedback, unfortunately there are already some hidden fields with default values on the form, and some other hidden fields that auto populate as this form is integrated into our website and used internally for submissions from our franchises.

This is unfortunate, I suppose I'll need to find another field I can make required

Andrée Starå

@Dan Foster

Happy to help!

I agree with Cody. Please submit an Enhancement Request when you have a moment

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Dan Foster

Thank you, I have submitted an enhancement request.