Form attachment not showing in the Smartsheet grid

MarcieS

I have a form built for incoming requests that includes an attachment field. When the form is submitted, the document does not show in the grid (or any other view) as an attachment. How can I update the form-to-sheet flow to ensure the form's attachment is added to the incoming row?

Paul Newcome

It should be attaching. Is it attached to the sheet (as opposed to the row)? Are you sure the user is attaching the document to the form?

MarcieS

I entered the form, so I am certain it was attached. How do I check if it was attached to the sheet vs. row? I very well may have built it wrong in the form, but I'm unsure how to check; the field I selected was "file upload" on the form build. I don't see any way to adjust how/where to attach the file when editing the form.

Paul Newcome

When you click on the paperclip icon on the right hand side of the sheet, it will show you all attachments. You can filter by the row you have selected, sheet level attachments, or all attachments in which case it will either say "Sheet" or will tell you which row it is on. Is it a larger file? Could it be that the file is still in the process of being "attached" to the form when you click to submit?

MarcieS

Oh yes, I did know the difference between "all" and "row". I was filtering properly for the row and the attachment still did not appear. I just ran another test and it worked on the new entry, so maybe it was an error or one of the files I selected was corrupted/too big...? I'll keep testing. Thanks for the assist!

Paul Newcome

Happy to help. 👍️