error when requesting ownership of reports

Rob Wright

Hi there,

I have requested ownership of reports from someone, and I am an admin on the workspace those reports sit in, However when he clicks accept he constantly gets this message

"The items ownership request is no longer valid|"

To clarify, he is responding to my request immediately so cannot be a timeout issue.

Has anyone else experienced this

Bassam Khalil

Hi @Rob Wright 

Hope you are fine, i checked this process on my account and it's work without any problem, so please try the following:

1- refresh your browser and the report owner's browser and clear the cookies.

2- try to use a different browser.

3- try to login from a different computer.

4-try to transfer the ownership of a new sample report you create it for testing.

if all that didn't work you need to call the support team

Andrée Starå

Hi @Rob Wright

I hope you're well and safe!

What Smartsheet plan do you have? Could you have reached the limits?

I hope that helps!

Be safe and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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