Unable to duplicate forms

04/29/21
Answered - Pending Review

Hi,

We are having issues with forms on a large sheet that we are working with. The main problem is an error message that Smartsheet is unavailable when trying to copy a form. Its a large, involved form with a lot of logic, so I was hoping not to start from scratch. Other times, even when I click Forms on the top of the sheet, it just flashes and reloads the page. Has anyone else encountered this?

If there is a system admin that could even just copy the form, that would be great and I could continue on with my day.

Thanks!


Answers

  • Andrée StaråAndrée Starå ✭✭✭✭✭

    Hi @Kate Kelley

    I hope you're well and safe!

    Strange!

    If you haven’t already, I would recommend that you reach out to the Smartsheet Support Team.

    I hope that helps!

    Be safe and have a fantastic weekend!

    Best,

    Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

    Did my post(s) help or answer your question or solve your problem? Please help the Community by marking it as the accepted answer/helpful. It will make it easier for others to find a solution or help to answer!

    SMARTSHEET PARTNER & CONSULTANT / EXPERT

    Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

    W: www.workbold.com | E: [email protected] | P: +46 (0) - 72 - 510 99 35

    Feel free to contact me about help with Smartsheet, integrations, general workflow advice, or something else entirely.

  • Kate KelleyKate Kelley ✭✭✭✭✭

    @Andrée Starå Do you have any other suggestions? I have not heard back from the Smartsheet Support team and we're at a work stoppage now.

  • Hi @Kate Kelley

    We had a few other reports of a similar issue (error code -1) and our Engineering team was able to identify the cause and applied a fix which should allow you to create the duplicate form.

    Please try again, or log out / in and try again.

    Let me know if the fix our team applied resolved your issue!

    Cheers,

    Genevieve

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