Unable to duplicate forms

Kate Kelley

Hi,

We are having issues with forms on a large sheet that we are working with. The main problem is an error message that Smartsheet is unavailable when trying to copy a form. Its a large, involved form with a lot of logic, so I was hoping not to start from scratch. Other times, even when I click Forms on the top of the sheet, it just flashes and reloads the page. Has anyone else encountered this?

If there is a system admin that could even just copy the form, that would be great and I could continue on with my day.

Thanks!

Genevieve P.

Hi @Kate Kelley

We had a few other reports of a similar issue (error code -1) and our Engineering team was able to identify the cause and applied a fix which should allow you to create the duplicate form.

Please try again, or log out / in and try again.

Let me know if the fix our team applied resolved your issue!

Cheers,

Genevieve

Andrée Starå

Hi @Kate Kelley

I hope you're well and safe!

Strange!

If you haven’t already, I would recommend that you reach out to the Smartsheet Support Team.

I hope that helps!

Be safe and have a fantastic weekend!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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Kate Kelley

@Andrée Starå Do you have any other suggestions? I have not heard back from the Smartsheet Support team and we're at a work stoppage now.

Genevieve P.

Hi @Kate Kelley

We had a few other reports of a similar issue (error code -1) and our Engineering team was able to identify the cause and applied a fix which should allow you to create the duplicate form.

Please try again, or log out / in and try again.

Let me know if the fix our team applied resolved your issue!

Cheers,

Genevieve

Kate Kelley

Thanks @Genevieve P! Once I saw your comment the other day, I was able to get in and copy the form. Much appreciate the help!