SmartSheets Reports Not Working Properly

I have 3 reports that are scheduled to go out on Friday mornings at 7:00 AM EST. It is now 8:00 AM EST, and they have not come through to me or anyone on my team.

I forced the system to send a "non-scheduled" email to just myself, and it came in a matter of minutes.

I found a SmartSheets community post from 2 years ago saying this issue had been resolved, but that doesn't seem to be the case now.

Please let me know how to proceed.


  • Bassam Khalil
    Bassam Khalil ✭✭✭✭✭✭

    Hi @Mia Shaver

    Hope you are fine, could you please share me with admin permission on a copy of your sheet  (after removing or replacing any sensitive information). so i can check your automation workflow.

    PMP Certified

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  • Andrée Starå
    Andrée Starå ✭✭✭✭✭✭

    Hi @Mia Shaver

    I hope you're well and safe!

    Can you describe your process in more detail and maybe share the sheet(s)/copies of the sheet(s) or some screenshots of the setup? (Delete/replace any confidential/sensitive information before sharing) That would make it easier to help. (share too,

    I hope that helps!

    Be safe and have a fantastic weekend!


    Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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