Can emails sent to a DL email alias be routed into a smartsheet like feedback-forms?

Siva Ganesan

Hi,

I am aware that setting up forms can gather feedback / comments collectively into a smartsheet. This is a good consolidation for all comments that have come in.

Is it possible to consolidate all comments sent to a specific email DL alias? Currently, my Customers send emails to a specific DL and I want them to be automatically routed to a smartsheet, so that I can track it and resolve them with my Tech team members.

Thanks

Siva

Andrée Starå

Hi @Siva Ganesan

I hope you're well and safe!

Unfortunately, it's not possible now, but it's an excellent idea!

Please submit an Enhancement Request when you have a moment.

Here's a possible workaround or workarounds

• 3rd-party integration/service, Zapier, or similar
• Smartsheet API

Is any of those an option?

I hope that helps!

Be safe and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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Siva Ganesan

Smartsheet is unfortunately restricting me in lot many easy, simple operations. Not loving it...