Want to send a row to a support portal, need to customize the sender/return address

Suz Raphael

I'm using a Smartsheet as a CS support issue repo. Support requests come in, I vet them, and some need to get injected into our Jira workflow. Our Jira service desk is set up to only receive emails from within our company domain. I didn't think that would be an issue, since I assumed the sender/return address used would be my account email. Unfortunately, that's not the case. When I send a row to other users and cc myself, I see that the sender is actually [email protected]

Is there a way to customize/specify the sender in this instance??

Andrée Starå

Hi @Suz Raphael

I hope you're well and safe!

Dependent on your Smartsheet plan, it might be possible to add a personal domain.

Would that work/help?

I hope that helps!

Be safe and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

✅Did my post(s) help or answer your question or solve your problem? Please support the Community by marking it Insightful/Vote Up or/and as the accepted answer. It will make it easier for others to find a solution or help to answer!

Suz Raphael

Hi Andre -

Thanks, I wish you the same.

Not 100% sure what you mean by "add a personal domain." If you mean use my work email, which is my Smartsheet user name, which seems like a no brainer, yes—that's what I'm after. Can this be done? If wo, what sort of SS plan is required?

Thanks in advance,

Suzanne

Andrée Starå

@Suz Raphael

Happy to help!

You need to have Enterprise or higher to have the option to add a Custom Email Domain.

More info.

https://help.smartsheet.com/articles/2482116-set-up-a-custom-email-domain

Would that work?

Suz Raphael

Thanks, Andre. Nope, we don't have an enterprise account, so guess we're SOL on this method and will have to work around it. Bummer.