Want to send a row to a support portal, need to customize the sender/return address
I'm using a Smartsheet as a CS support issue repo. Support requests come in, I vet them, and some need to get injected into our Jira workflow. Our Jira service desk is set up to only receive emails from within our company domain. I didn't think that would be an issue, since I assumed the sender/return address used would be my account email. Unfortunately, that's not the case. When I send a row to other users and cc myself, I see that the sender is actually user@app.smartsheet.com
Is there a way to customize/specify the sender in this instance??
Answers
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Hi @Suz Raphael
I hope you're well and safe!
Dependent on your Smartsheet plan, it might be possible to add a personal domain.
Would that work/help?
I hope that helps!
Be safe and have a fantastic week!
Best,
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
✅Did my post(s) help or answer your question or solve your problem? Please support the Community by marking it Insightful/Vote Up or/and as the accepted answer. It will make it easier for others to find a solution or help to answer!
SMARTSHEET EXPERT CONSULTANT & PARTNER
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
W: www.workbold.com | E:andree@workbold.com | P: +46 (0) - 72 - 510 99 35
Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.
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Hi Andre -
Thanks, I wish you the same.
Not 100% sure what you mean by "add a personal domain." If you mean use my work email, which is my Smartsheet user name, which seems like a no brainer, yes—that's what I'm after. Can this be done? If wo, what sort of SS plan is required?
Thanks in advance,
Suzanne
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Happy to help!
You need to have Enterprise or higher to have the option to add a Custom Email Domain.
More info.
Would that work?
SMARTSHEET EXPERT CONSULTANT & PARTNER
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
W: www.workbold.com | E:andree@workbold.com | P: +46 (0) - 72 - 510 99 35
Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.
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Thanks, Andre. Nope, we don't have an enterprise account, so guess we're SOL on this method and will have to work around it. Bummer.
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