Why can't I add new users to an existing group?

Mik Madden

I have a group (with 56 current members) and I find that I can't any any new users (external to my organisation) as the error is "not part of your account".

Of the current membership, I have nine external organisations currently, and was a major decision to go with Smartsheets as a managemnt platform.

Am I missing something here, or has this recently changed?

Andrée Starå

@Mik Madden

Yes, a Sys Admin has to make the change. I'm not sure if this changed in some way with the new Admin Portal.

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Mik Madden

Mik, you can't spell, and you are working too hard. 😁

Andrée Starå

Hi @Mik Madden

I hope you're well and safe!

Have a look at the Security & Controls settings. (see below)

Did that work/help?

I hope that helps!

Be safe and have a fantastic weekend!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

✅Did my post(s) help or answer your question or solve your problem? Please support the Community by marking it Insightful/Vote Up or/and as the accepted answer. It will make it easier for others to find a solution or help to answer!

Mik Madden

Hi @Andrée Starå - no, I am not a system admin, I have only ever had group management rights.

Is this something that I need our SysAdmin to change for me? Did this just happen, as I have had no issues with this previously?

~Mik

Andrée Starå

@Mik Madden

Yes, a Sys Admin has to make the change. I'm not sure if this changed in some way with the new Admin Portal.

✅Remember! Did my post(s) help or answer your question or solve your problem? Please support the Community by marking it Insightful/Vote Up or/and as the accepted answer. It will make it easier for others to find a solution or help to answer!

Mik Madden

Thanks buddy, I will talk to my team to sort it out.

~Mik

Andrée Starå

@Mik Madden

Excellent!

You're more than welcome!