Smartsheet Slow or Not Loading

BP97

Is anyone else having issues with smartsheets not loading over the past couple of days? Everyone at our company has been having issues with smartsheets failing to load since Monday 21/06/21. Some small basics sheets do load eventually, however larger sheets with a lot of rows dont load at all. prior to monday, these same sheets where operating without issue. We have contacted our IT and service providers however they haver assured us everything is in order on their end. We'd appreciate anyone that can shed some light on this issue as I'm sure you can understand, this is quite disruptive for our small business.

Regards,

Brad

Bassam Khalil

Hi @BP97

Hope you are fine, you can call the Support team if you still facing the same problem.

Andrée Starå

Hi @BP97

I hope you're well and safe!

There are some troubleshooting steps you can do before contacting support.

Where are you located?

• Test in another browser
• Test in incognito/private mode
• Test on another network (not the company one)

If nothing changes, and if you haven’t already, I would recommend that you reach out to the Smartsheet Support Team.

Did that work/help?

I hope that helps!

Be safe and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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