Users have lost full access ( License) to Smartsheet, after change of Manager / Department.


I have 7 users who have lost their licenses after change of manager. My question is does change in department and change in manager changes the User's License access in AD. Please reply , will appreciate the quick response.


  • Bassam Khalil
    Bassam Khalil ✭✭✭✭✭✭

    Hi @Yakshita Srivastava 

    Hope you are fine, no one will lose his license after the change of manager but you need to check if someone with a system admin level transfers the license to a different user.

    please read the following article Account-Level User Types for Business and Enterprise Plans. and you can check the user management tab to define what is the problem.

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  • Yakshita Srivastava

    Hi Khali,

    Thanks for the information , I have a follow up question - Does change of Department makes any Impacts on SS account. changes are made at the user's Company Webster also ( Company directory) they update the department details there. One user said he lost the access after change of department is this could be the reason, I am wondering. Please help