How do you move a licensed user from one account to a different account?
Hello @Johnna Van
To clarify, is the licensed user a member who is moving from a current organization account to a different organization account ? or the licensed user is transferring their license from their user account to a different user account in the same organization plan?
If the licensed user who is a member from a current organization account to a different organization plan:
The licensed user is transferring their user account to a different user account in the same organization plan:
Checkout the following links below from our Help Center for more information
Hope this helps!
@Krissia thank you for the above. Yes we have a few accounts within our organization and they are moving to another account in which I'm the admin of the one they are moving to.
Just to be clear on steps:
It seems that I would want to grant them a license first before they are removed? If you can clarify and confirm my steps that would be great.
@Krissia can you please advise on the above? Or is someone able to advise?
Hey @Johnna Van I apologize for the delayed response! See my answers below.
If needed, you may contact our Support to do a screenshare to help you walk through the process.
(Support phone number can be found by clicking your account profile icon on the bottom-left corner of your account > "Plan Info..." > Phone number located at the bottom of the pop-up window).
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