Smartsheet Proofing

Faith Letshwiti

Good morning,

Hope you are well. The proofing system is not functioning as per usual. it is giving problems when it comes to loading documents that are more that 2 pages, it either doesn't load the whole document or misses some pages in between or it takes long to load generally, what could be the issue and how can I go about this?

Andrée Starå

Hi @Faith Letshwiti

I hope you're well and safe!

Strange!

Here are some things to test, and if they don't help, and If you haven’t already, I would recommend that you reach out to the Smartsheet Support Team.

• Try another browser
• Try the browser you're using in private/incognito mode
• Try another computer

Did you of those change anything?

I hope that helps!

Be safe and have a fantastic 4th of July weekend!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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Faith Letshwiti

@Andrée Starå so this is happening to different users of this program, it's not only happening on my side or only on my laptop. the above suggestions are not very helpful, could it be that we have loaded a lot of items on the proofing system at the same time? how many items can the program take at a time, or rather what is the maximum amount of items it can take? please consider that the items loaded differ in sizes, this varies from point of sale items to packaging.

Todd Jardine

Agreed. Not only experiencing on different machines, buy my users are experiencing as well. Dashboards freeze browser when attempting to edit.

Genevieve P.

Hi @Faith Letshwiti

Our team investigated this issue yesterday and applied a fix which should have resolved your latency issue with Proofing, please see yesterday's report on Smartsheet's Status Page, here: https://status.smartsheet.com/

If you're still experiencing issues, please contact Smartsheet Support with a screen recording and a list of all the troubleshooting steps you've tried (such as other browsers, networks, etc).

Cheers,

Genevieve

Faith Letshwiti

@Genevieve P thank you so much for all the assistance. I am up and running again. I really appreciate the effort.