Is anyone having issues with Proofs?

Neha Kaushal

Hello,

My team is having some major issues with proofing tool. It's taking some time to open the proofs, when they do open, many pages/attachments are not displayed, the reviewers cannot download the attachments or comment on them.

We have tried opening in different browsers and in incognito, but still are having the same issue. Is anyone else facing the same issue?

Thank you,

Neha Kaushal

Ameya Athalye

We're having issues with proofing as well.

Neha Kaushal

@ameyaa Have you heard back from Smartsheet at all? Looks like a few folks in the community have mentioned about this issue.

Neha Kaushal

@Andrée Starå Hi Andree. Have you heard of other community members having issues with proofs as well?

Thank you,

Neha Kaushal

Genevieve P.

Hi @Neha Kaushal

Our team investigated this issue yesterday and applied a fix which should have resolved your latency issue with Proofing, please see yesterday's report on Smartsheet's Status Page, here: https://status.smartsheet.com/

If you're still experiencing issues, please contact Smartsheet Support with a screen recording and a list of all the troubleshooting steps you've tried (such as other browsers, networks, etc).

Cheers,

Genevieve