Dashboard Widget Not Calculating

I am really struggling with this one! On my dashboard, I have a widget that calculates a count of my status items by color. As you see below, Blue status is tracking at 47 but my Green status shows 0.

When I click on the Green status, my report behind it shows 11 items (sample below)

When I edit the widget, and go into Data Source & Layout, the count for Green is 0.

Has anyone run into this and been able to resolve?

Thanks!

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Accepted answers

Genevieve P.

Hi @Heather Doucette

It looks like you have a Formula in a Sheet Summary section of your sheet that we'll need to fix.

First, go to the actual source sheet. Then click on the Sheet Summary button on the right, which will open up the panel.

Screen Shot 2021-08-03 at 12.49.51 PM.png

Find the field that says "On Track" and click on the 0 to expose the formula behind the number. You'll want to check that it's looking at the correct column in the column reference (see here), as well as that it's searching for the correct criteria. For a green status ball, you want to search for "Green", like so:

Screen Shot 2021-08-03 at 12.51.29 PM.png

Let me know if you need help once you've found the formula! It would be useful to see a screen capture like the one above which shows the column as well as the open formula.

Cheers,

Genevieve

All comments

Genevieve P.

Hi @Heather Doucette

It looks like you have a Formula in a Sheet Summary section of your sheet that we'll need to fix.

First, go to the actual source sheet. Then click on the Sheet Summary button on the right, which will open up the panel.

Let me know if you need help once you've found the formula! It would be useful to see a screen capture like the one above which shows the column as well as the open formula.

Cheers,

Genevieve

Andrée Starå

Hi @Heather Doucette

I hope you're well and safe!

Can you share the formulas you're using in the Sheet Summary?

I hope that helps!

Be safe and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

✅Did my post(s) help or answer your question or solve your problem? Please support the Community by marking it Insightful/Vote Up or/and as the accepted answer. It will make it easier for others to find a solution or help to answer!

Heather Doucette

Thank you, Genevieve! That fixed it. My formula wasn't accounting for the entire column and was missing several rows of data. I was thrown off by the report having the correct data and didn't think to go to the source sheet. Appreciate your help!

Genevieve P.

No problem at all! I'm glad you figured it out. 🙂

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