Is it possible to set up a real-time time based automation workflow for blank cells?


Our Intake Clerks input new referrals to be worked up via a form. The insurance department subsequently verifies insurance and inputs the confirmed insurance information in the "Insurance Information" column. We would like to have some real time insight into how long from when a referral is submitted and populating a row in the sheet the insurance information remains blank for (ie referral entered and populated at 10:00AM, an alert goes out half our later if the "Insurance Information" field is still blank). Attached is the closest thing I could think of, but it is not real time and would only pick up on the cells that are blank at that particular time and would not show how long they were blank for. Thank you in advance!


  • Bassam Khalil
    Bassam Khalil ✭✭✭✭✭✭

    Hi @Jonathan Dayan

    Hope you are fine, Please add a copy of your sheet or a screenshot (after removing or replacing any sensitive information). This will make it easier for me to provide the appropriate answer to your question.

    Or if you like me to fix the formula directly on your sheet please share me as an admin on a sample copy of your sheets ( Source & Destination ) and i will Create the exact formula for you then you can copy it to your original sheet.

    My Email for sharing :

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  • Andrée Starå
    Andrée Starå ✭✭✭✭✭✭

    Hi @Jonathan Dayan

    I hope you're well and safe!

    You could use the record a date feature, but you'll only get the date.

    Here's a possible workaround or workarounds

    • Please have a look at my post below with a method I developed to store/lock the date and time or value.

    More info: 

    Would that work/help?

    I hope that helps!

    Be safe and have a fantastic weekend!


    Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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    Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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