Where did the row#'s go using @mention in automated tasks?

Jeana
Jeana ✭✭✭✭✭✭

Formerly the @ mention notifications we received in Outlook included a row number. Here’s one from July as an example:


By contrast, here’s one from today—no row number:

Did Smartsheet change this?

Thanks,

Jeana

Best Answer

Answers

  • Genevieve P.
    Genevieve P. Employee Admin

    Hi @Jeana

    The row number should still appear for row-level comments, with the Primary Column's cell data next to it:


    If you don't see the Row number, is it possible that this comment is a Sheet Level comment?


    Sheet Level comments won't have a row number associated with it in the email:


    Let me know if this was the issue!

    Cheers,

    Genevieve

  • Jeana
    Jeana ✭✭✭✭✭✭

    Thanks Genevieve, we found this happened on ROWS but it's since resolved itself, according to other members of my team. I wasn't able to test it after you replied but they say the row #'s are back!

    Jeana

  • Genevieve P.
    Genevieve P. Employee Admin
    Answer ✓

    Very strange, I'm glad to hear it's been resolved!