Data Shuttle Source File can't be linked through MS One Drive
Hi,
Have anyone run into the same issue lately when you try to create a workflow in Data Shuttle?
I have uploaded a CSV file in my personal OneDrive then tried to create a workflow. However, when I try to to map the source file to the target sheet, I don't see any source fields listed. I kept on getting this red flag "Please select a Source in order to see dropdown options"
Any suggestion?
Answers
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Hi @Ines Kuo
I hope you're well and safe!
Have you double-checked that you're logged in to the correct account?
I hope that helps!
Be safe and have a fantastic day!
Best,
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
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Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
W: www.workbold.com | E:andree@workbold.com | P: +46 (0) - 72 - 510 99 35
Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.
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Hi @Ines Kuo
As @Andrée Starå noted, first you'll need to Log In with the OneDrive account that you uploaded the file to. Once you've logged in, then another field will appear.
Log in:
This is the new field which appears, after you've logged in:
Then you can select your file from the logged in OneDrive account:
Is this the process that you went through? Where is it that you're seeing the error? It would be helpful to see a screen capture of your Source tab, but please block out sensitive data like I did above.
Cheers,
Genevieve
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@Genevieve P. I am trying to follow the steps you outlined above but am getting stuck at "loading" after signing into my OneDrive account and am not able to select a file. A year ago I was about to connect to OneDrive and use the upload feature but now I cannot seem to get logged in. Any advice??
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There could be a couple causes for slow loading. The first thing I'd try is to access Data Shuttle on another Browser, or in Incognito Mode. Then if this hasn't helped, try connecting to a different Network.
See: Issue: Smartsheet Is Continuously Loading, Not Responding, or Not Displaying Certain Items
If this still hasn't helped, you may want to reach out to Support with a screen recording of the issue along with all the troubleshooting steps you tried above. They'll be able to help you in a private channel where you can share more screen captures and sensitive information.
Cheers,
Genevieve
Need more help? 👀 | Help and Learning Center
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