Data Shuttle Source File can't be linked through MS One Drive

Ines Kuo

Hi,

Have anyone run into the same issue lately when you try to create a workflow in Data Shuttle?

I have uploaded a CSV file in my personal OneDrive then tried to create a workflow. However, when I try to to map the source file to the target sheet, I don't see any source fields listed. I kept on getting this red flag "Please select a Source in order to see dropdown options"

Any suggestion?

Andrée Starå

Hi @Ines Kuo

I hope you're well and safe!

Have you double-checked that you're logged in to the correct account?

I hope that helps!

Be safe and have a fantastic day!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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Genevieve P.

Hi @Ines Kuo

As @Andrée Starå noted, first you'll need to Log In with the OneDrive account that you uploaded the file to. Once you've logged in, then another field will appear.

Log in:

This is the new field which appears, after you've logged in:

Then you can select your file from the logged in OneDrive account:

Is this the process that you went through? Where is it that you're seeing the error? It would be helpful to see a screen capture of your Source tab, but please block out sensitive data like I did above.

Cheers,

Genevieve

Courtney Holdt

@Genevieve P. I am trying to follow the steps you outlined above but am getting stuck at "loading" after signing into my OneDrive account and am not able to select a file. A year ago I was about to connect to OneDrive and use the upload feature but now I cannot seem to get logged in. Any advice??

Genevieve P.

Hi @Courtney Holdt

There could be a couple causes for slow loading. The first thing I'd try is to access Data Shuttle on another Browser, or in Incognito Mode. Then if this hasn't helped, try connecting to a different Network.

See: Issue: Smartsheet Is Continuously Loading, Not Responding, or Not Displaying Certain Items

If this still hasn't helped, you may want to reach out to Support with a screen recording of the issue along with all the troubleshooting steps you tried above. They'll be able to help you in a private channel where you can share more screen captures and sensitive information.

Cheers,

Genevieve