Outlook Add-in not working for multiple users / non supported browser

CapMReynolds ✭✭
edited 06/14/22 in Add Ons and Integrations

Hello! I have a few users that use the Outlook add-in that reports that when they try to sign into the add-in, it tells the that they are using an unsupported browser.

I can confirm that they are using the latest versions of their browsers (Chrome and FireFox) and since this has hit multiple users, I am thinking there is a bug in the sign in process? Does anyone else have this issue?

Best Answer

  • CapMReynolds
    CapMReynolds ✭✭
    Answer ✓

    With Genevieve's answer, I have found out that the user's Outlook were not as updated as I thought. The version of Outlook as noted in the Browsers link was indeed using Internet Explorer 11. I installed the lastest Office version and was able to get the user to sign in without issue.

    Again, thank you @Genevieve P. for getting me to the correct solution!