We just bought the Pro account with 3 licensed users but our free users are not able to comment?

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Even on the sheets shared with them. Any idea on how this can be resolved? Or is this restricted.

Best Answer

  • njs
    njs ✭✭
    Answer ✓
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    Thank you for such a detail post but this was not the problem. Smartsheet recently change their Pro level permissions... Now at Pro level free users cannot comments or add details they can only be viewers. This only works for Business and Enterprise level...

Answers

  • Andrée Starå
    Andrée Starå ✭✭✭✭✭✭
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    Hi @njs

    I hope you're well and safe!

    They have to be at least shared as Editors to be able to comment.

    Required Permissions and Sharing Levels

    Anyone with access to the sheet will be able to view or print comments.

    Other actions with comments require additional permissions:

    • To create or reply to a comment, you must be the sheet Owner or have Editor- or Admin-level sharing permissions to the sheet.
    • You can edit or delete any comment that you create.
    • The sheet Owner or anyone with Admin-level sharing permissions to the sheet can delete any comment or comment thread.

    • IMPORTANT: If you @mention someone who isn't shared to the sheet—and you are the Owner, or have Admin or Editor - Can Share permissions, you'll be prompted to share the sheet, and grant appropriate permissions to them so that they can have access to the comment. (More information on Sharing Permission Levels.)

    Did that work/help?

    I hope that helps!

    Be safe and have a fantastic week!

    Best,

    Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

    Did my post(s) help or answer your question or solve your problem? Please support the Community by marking it Insightful/Vote Up or/and as the accepted answer. It will make it easier for others to find a solution or help to answer!

    SMARTSHEET EXPERT CONSULTANT & PARTNER

    Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

    W: www.workbold.com | E:andree@workbold.com | P: +46 (0) - 72 - 510 99 35

    Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.

  • njs
    njs ✭✭
    Answer ✓
    Options

    Thank you for such a detail post but this was not the problem. Smartsheet recently change their Pro level permissions... Now at Pro level free users cannot comments or add details they can only be viewers. This only works for Business and Enterprise level...

  • Andrée Starå
    Andrée Starå ✭✭✭✭✭✭
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    @njs

    Happy to help!

    Where did you find the information that free users can't comment on the new Pro plan?

    SMARTSHEET EXPERT CONSULTANT & PARTNER

    Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

    W: www.workbold.com | E:andree@workbold.com | P: +46 (0) - 72 - 510 99 35

    Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.

  • Genevieve P.
    Genevieve P. Employee Admin
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    Hi @njs

    You're correct: Sheets owned by Pro Plan users can only be edited by licensed users within that account. We are working to add messaging that clarifies this restriction in an upcoming release.

    Thanks!

    Genevieve