We just bought the Pro account with 3 licensed users but our free users are not able to comment?

Even on the sheets shared with them. Any idea on how this can be resolved? Or is this restricted.

Best Answer

  • njs
    Answer ✓

    Thank you for such a detail post but this was not the problem. Smartsheet recently change their Pro level permissions... Now at Pro level free users cannot comments or add details they can only be viewers. This only works for Business and Enterprise level...