Smartsheet Report is showing blank to the shared users

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Hello, I have created a smartsheet report from a sheet and shared with the stakeholders with Viewer Permission. But the members are not able to see anything in that report. Showing completely blank. Then I removed the Filters from the report and gave the Editor Permission, but still the result is same.

The report shows nothing to the shared users when they try to click the link that I shared to them via email. The only way they can see it if I publish the report as Read only and generate the link for everybody who has the link.

Please help!

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Answers

  • Andrée Starå
    Andrée Starå ✭✭✭✭✭✭
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    Hi @Himel Barua

    I hope you're well and safe!

    Are they shared with the underlying sheets? They will only see what they have access to.

    Make sense?

    Did that work/help?

    I hope that helps!

    Be safe and have a fantastic week!

    Best,

    Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

    Did my post(s) help or answer your question or solve your problem? Please support the Community by marking it Insightful/Vote Up or/and as the accepted answer. It will make it easier for others to find a solution or help to answer!

    SMARTSHEET EXPERT CONSULTANT & PARTNER

    Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

    W: www.workbold.com | E:andree@workbold.com | P: +46 (0) - 72 - 510 99 35

    Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.

  • Himel Barua
    Himel Barua ✭✭✭
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    Awesome! It worked! Thank you so much Andrée! Much appreciated.

  • Andrée Starå
    Andrée Starå ✭✭✭✭✭✭
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    @Himel Barua

    Excellent!

    You're more than welcome!

    Remember! Did my post(s) help or answer your question or solve your problem? Please support the Community by marking it Insightful/Vote Up or/and as the accepted answer. It will make it easier for others to find a solution or help to answer!

    SMARTSHEET EXPERT CONSULTANT & PARTNER

    Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

    W: www.workbold.com | E:andree@workbold.com | P: +46 (0) - 72 - 510 99 35

    Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.

  • Chamilton
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    This doesn't make sense. I am trying to create a report to share without sharing the sheet as the sheet has information on it not pertinent to the report and I want to keep confidential. SS should be able to pull information from certain columns, given filters, parameters, etc. to create a report to share to others. No need for a report if I need to share the sheet as well.

  • Himel Barua
    Himel Barua ✭✭✭
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    Yes, I also didn't want to share the Sheets, because it's annoying for some users to get more than one email and also confusing sometimes if he or she is not so much tech friendly.

    I think to avoid this problem, you would have to create a Public View only link of that report and share with the stakeholders also comes with a problem that anyone can see that report using that link.

  • Fcon13
    Fcon13 ✭✭✭
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    The larger sheet can be overwhelming to staff, as well. Total waste to have it work this way. It makes the report absolutely worthless and functions as a shared underlying sheet anyway---especially when you don't want those people to access the full sheet. Smartsheet makes this way more complex than it needs to be...all in the name of pushing small businesses to upgrade beyond their capacity or need.