Why don't my update requests come via email?

Laresa Simpkins

Hello. I do not receive notifications of update requests. The update requests are being created, and show up in the "Requests for You" section on the home page, but no notification (via email or push notification) is coming.

I would like the person in the Assigned To column to receive a notification via email. I have a license so I shouldn't be limited in the amount of emails that are sent out.

Thanks for your help

Andrée Starå

Hi @Laresa Simpkins

I hope you're well and safe!

Ensure that you've checked the Sheet Change Notification Settings box to Include my changes in sheet notifications in your Personal Settings (circle/profile in the lower-left corner).

Did that work/help?

I hope that helps!

Be safe and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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Laresa Simpkins

I had already checked "Include my changes in sheet notifications in your Personal Settings (circle/profile in the lower-left corner)" before writing the question. I really can't figure out what the issue is.

Genevieve P.

Hi @Laresa Simpkins

If you're receiving the notification in the App, then this means that the workflow is running properly and the most likely cause for not receiving the email is that it's being filtered out by your spam or junk settings.

Please see this Help Article for a number of troubleshooting steps for this Issue: Email Not Received from Smartsheet

Cheers,

Genevieve