Why don't my update requests come via email?

09/20/21
Answered - Pending Review

Hello. I do not receive notifications of update requests. The update requests are being created, and show up in the "Requests for You" section on the home page, but no notification (via email or push notification) is coming.

I would like the person in the Assigned To column to receive a notification via email. I have a license so I shouldn't be limited in the amount of emails that are sent out.

Thanks for your help

Answers

  • Andrée StaråAndrée Starå ✭✭✭✭✭

    Hi @Laresa Simpkins

    I hope you're well and safe!

    Ensure that you've checked the Sheet Change Notification Settings box to Include my changes in sheet notifications in your Personal Settings (circle/profile in the lower-left corner).

    Did that work/help?

    I hope that helps!

    Be safe and have a fantastic week!

    Best,

    Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

    Did my post(s) help or answer your question or solve your problem? Please support the Community by marking it Insightful/Vote Up or/and as the accepted answer. It will make it easier for others to find a solution or help to answer!

    SMARTSHEET PARTNER & CONSULTANT / EXPERT

    Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

    W: www.workbold.com | E: [email protected] | P: +46 (0) - 72 - 510 99 35

    Feel free to contact me about help with Smartsheet, integrations, general workflow advice, or something else entirely.

  • I had already checked "Include my changes in sheet notifications in your Personal Settings (circle/profile in the lower-left corner)" before writing the question. I really can't figure out what the issue is.

  • Hi @Laresa Simpkins

    If you're receiving the notification in the App, then this means that the workflow is running properly and the most likely cause for not receiving the email is that it's being filtered out by your spam or junk settings.

    Please see this Help Article for a number of troubleshooting steps for this Issue: Email Not Received from Smartsheet

    Cheers,

    Genevieve

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