Importing Excel File

Alexandra Omobono

Every time I import an excel file into Smartsheet, I save it, and then when I go back to the sheet all of the information is gone. It is not saving anything from the import. Why is this happening?

Genevieve P.

Hi @Alexandra Omobono

Importing an Excel file will create an entirely new sheet with the data from Excel, it won't update a current sheet that you already have created in Smartsheet. (See: Import Files to Create New Sheets)

Is it possible that when you "go back" to the sheet, you're opening a previous sheet you had created with the same name, versus the one that the Import created? I would suggest using the Search function to identify if you have multiple imports with the same name in your account, in case this is what's happening.

Cheers!

Genevieve

Genevieve P.

Hi @Alexandra Omobono

Importing an Excel file will create an entirely new sheet with the data from Excel, it won't update a current sheet that you already have created in Smartsheet. (See: Import Files to Create New Sheets)

Is it possible that when you "go back" to the sheet, you're opening a previous sheet you had created with the same name, versus the one that the Import created? I would suggest using the Search function to identify if you have multiple imports with the same name in your account, in case this is what's happening.

Cheers!

Genevieve