Default value forms is not working

LUMA A

Hi i have several forms and some of them are not saving the default value. I have deleted the column, created a new one, remade the dropdown column, created the form again and tried to set up a default value. Everything looks ok but when I use the form nothing happens.

Paul Newcome

https://help.smartsheet.com/contact/smartsheetapp1?tscb=1

Joe Puente

Hello i have the same problem "default values is´nt working" when i´ve try to save this goes empty, so check this please.

Paul Newcome

Are you using conditional logic in the form?

LUMA A

No I don´t

Paul Newcome

I would suggest reaching out to support then since the default value should be saving.

LUMA A

One more thing it saves some columns that have text but if is a number the default value doesn´t save.

Paul How can I contact support directly?

Paul Newcome

https://help.smartsheet.com/contact/smartsheetapp1?tscb=1

LUMA A

Thanks

TJ North

I encountered the same issue. I was able to discover the root cause. It is a bug with the software. You cannot select a default value that is a number. See also these threads, which report nearly the same issue:

https://community.smartsheet.com/discussion/88525/default-value-in-smartsheet-form-will-not-save

https://community.smartsheet.com/discussion/81979/hidden-form-fields-will-not-save-default-values

Smartsheet - in cases like this, it would be extremely helpful if you would publish a list of known bugs with their root cause and planned resolution date so that we can plan accordingly.

UserZero

@TJ North THANK YOU for this. Just had the same experience. Was driving me bananas. I settled on a patchy-patchy solution adding the word Year to the actual Year designation. Sigh.

Yr. 2022 vs. 2022 It is NOT pretty but it works.

Paul Newcome

@TJ North and @UserZero Have either of you actually reported it to Support yet? The forums are not monitored very closely for bug reports, so it could be hit or miss whether or not an Admin sees it and sends it on up the chain.

TJ North

@Paul Newcome I do not believe that I have. I saw that the behavior was reported by someone else on this thread, and that it was mentioned in two other posted that I linked to. That, in addition to never having received a response from other bug or feature requests I've submitted, led me to leave this unreported.

I have worked around this by defaulting ".0." or ".1." as the submission values on my intake form and leveraging automation to update rows with one of these values to 0 or 1, respectively. That approach has managed the data to my needs to date.

cc @UserZero

Paul Newcome

The old feature request method has since been replaced, but I would suggest reaching out to support directly to let them know that "something is broken". Reaching out to support directly should generate a response as it is not necessarily just "reporting" something. And even if others have already, it certainly can't hurt to give them a little nudge.

C Eiring

As a workaround, you can pass default values to the form using URL parameters

https://help.smartsheet.com/articles/2478871-url-query-string-form-default-values