Backup ''On Hold''

Hi,
I seem to have problem with my backup. Some are ''On hold'' so I don't received it as usual. Anyone knows what's the problem?
Answers
-
Can you try requesting a Manual backup and see if that works? If not, try this with another internet connection, preferably with a hard line connection and without using a VPN (if applicable).
If that still hasn't helped, please contact Smartsheet Support so they can determine the root cause with the following details:
1. When did the attempted download take place? Date/Time/Time Zone.
2. What is the expected size of the download/backup?
3. What is the size of the partial download on previous attempts?
4. Email of the downloading user?
Thanks,
Genevieve
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