Repeated Custom Message on Alert/Notification

Gaurav Chauhan

Hi Team,

Can you please confirm on the process to limit the Custom Message to just once. It is bizarre that the customer message is being repeated a number of times that equals to the no of Open tasks being reported.

I deleted the custom message for my other notifications but wanted to check for a work around this time. Can the message appear just once irrespective of the count of tasks being reported.

Let me know if you need more details or clarification.

Thanks! Gaurav

Genevieve P.

https://community.smartsheet.com/discussion/comment/305857#Comment_305857

Hi @Gaurav Chauhan

Yes! That's exactly what I was going to say. Did removing your placeholders work?

Gaurav Chauhan

Hi, I think I know why because I am using placeholder between curly bracket {{ }} which is leading to creating multiple message that ties to each row data.

Let me try one without {{ }}

Genevieve P.

https://community.smartsheet.com/discussion/comment/305857#Comment_305857

Hi @Gaurav Chauhan

Yes! That's exactly what I was going to say. Did removing your placeholders work?