Basic Functionality Challenges

edited 09/29/21 in Smartsheet Basics

Hello! I have the Business level license but to date have been unable to share any workspaces or sheets or upload any documents (regardless of type) to any sheets or rows within worksheets. I've been using Smartsheet for years so know my way around the platform and how it's supposed to work.

When trying to share a workspace, regardless of the number of collaborators, I get an error message that says they are having trouble contacting Smartsheet, however I am logged in and everything else is working. When trying to upload a document (regardless of type or size) it thinks for a bit, looks like it is attaching, then the attachment disappears and is not attached.

Any tips or tricks to troubleshoot what might be the issue? Thank you so much!