SmartSheet Saving and Data Available for Report but Blank When Reopened?


I have a sheet with two different accounts now that has this issue. Once was with data typed in and manually created and the other was from an imported Excel sheet. I fixed the first one by creating a new sheet and redoing it all manually, it works now. But the second one, even in a new sheet will not save the data? Anyone else having this?

How can we fix this to save rework? I created a ticket but no response and I was going to schedule a call but its a couple of weeks before I can get one and I need to complete this task now.