Published Link (Read Only) showing outdated data vs logged in view

Juli C.

Afternoon - have an odd issue occurring where a project plan was updated (new dates for a task/row). It's viewable and cascading correctly for anyone logged in to Smartsheets (you can see it on full log in, all changes are saved) but when publishing a View Only link - other viewers are not seeing changes (seeing dates one save prior).

Logging in and out of smartsheet, refreshing page, clearing cookies and changing browsers are all failing to resolve for outside viewers. And since this is the first time I'm seeing this wondering if maybe there is a maintance window or something else that could be occuring that I'm missing.

Has anyone else had this issue or have any advice on things to try next?Afternoon - have an odd issue occurring where a project plan was updated (new dates for a task/row). It's viewable and cascading correctly for anyone logged in to Smartsheets (you can see it on full log in, all changes are saved) but when publishing a View Only link - other viewers are not seeing changes (seeing dates one save prior).

Logging in and out of smartsheet, refreshing page, clearing cookies and changing browsers are all failing to resolve for outside viewers. And since this is the first time I'm seeing this wondering if maybe there is a maintance window or something else that could be occuring that I'm missing.

Has anyone else had this issue or have any advice on things to try next?

Andrée Starå

Hi @Juli C.

I hope you're well and safe!

Are the viewers shared with the underlying data referenced in the Report?

Can you describe your process in more detail and maybe share the sheet(s)/copies of the sheet(s) or some screenshots? (Delete/replace any confidential/sensitive information before sharing) That would make it easier to help. (share too, andree@workbold.com)

I hope that helps!

Be safe and have a fantastic weekend!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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