Changing the "master" email used to manage my licence

olivier

Hi,

I want to change the master email (email1) I used to manage my licence.

When I try to edit my profile and to add another email (email2), I receive an error because I already create an account with email2 in the past. I cancell the account email2 but it seems that it is not 100% deleted.

Could you help me

Best regards

O

Andrée Starå

Hi @olivier

I hope you're well and safe!

If you haven’t already, I would recommend that you reach out to the Smartsheet Support Team.

I hope that helps!

Be safe and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

✅Did my post(s) help or answer your question or solve your problem? Please support the Community by marking it Insightful/Vote Up or/and as the accepted answer. It will make it easier for others to find a solution or help to answer!