Automation not working - emails not received

David Meltzer

I've created a simple request update workflow - based on a day and time - sending an email to a list of addressees. Initially, emails went out sporadically - now, they are not coming at all. I've eliminated our network / email systems by using my gmail and outlook accounts.

Is there any logging that would show me that emails were sent from the workflow? Any other suggestions?

Andrée Starå

Hi @David Meltzer

I hope you're well and safe!

Which Smartsheet plan do you have?

I hope that helps!

Be safe and have a fantastic weekend!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

✅Did my post(s) help or answer your question or solve your problem? Please support the Community by marking it Insightful/Vote Up or/and as the accepted answer. It will make it easier for others to find a solution or help to answer!

David Meltzer

I have the enterprise plan

Andrée Starå

Hi @David Meltzer

I hope you're well and safe!

How did it go? Did you manage to solve it?

I hope that helps!

Have a fantastic weekend & Happy New Year!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD