Commenter Access
My user has been granted Commenter access to my sheet, but is getting this message when he tries to add comments:
"You must have Commenter permissions or higher to leave comments".
I updated his access to "Editor - can share". He still can't do anything in the sheet. Can't comment, can't attach, can't really do anything. He is a free user.
What are we doing wrong?
Answers
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Hello!
Can you check if the row is locked? We've run into that before where automation is set to lock the row or the notes column (for example) is locked.
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None of the rows or columns appear to be locked. I'm not even sure how to lock a column.
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Hi @LRKerekes
Free Collaborator permissions will depend on the type of plan that you have as well as the sharing permissions.
If you are on a Pro Plan, free users will only be able to View your Smartsheet items, regardless of their sharing permissions. You'll want to add them as a licensed member of your plan in order to have them edit or comment on your sheets. See: Sharing and widgets in the Pro plan
Cheers,
Genevieve
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