My client not able to send emails or update requests

Daneen

I have set up my client as Editor (can share) but she does not have the ability to send and email or request an update. Those options are not allowed. How can I change this? I have never had this issue with client in the past. Has Smartsheet changed? One should be allowed to email within Smartsheet and not have to do a separate email outside of the program. Any help would be appreciated.

Andrée Starå

Hi @Daneen

I hope you're well and safe!

She has to have a license to be able to send Update Requests or send emails.

I hope that helps!

Be safe and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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emily.quirk

Hi @Andrée Starå ,

Is there a work around for this?

Thanks,

Emily.