Automation stopped sending alerts to shared collaborators

What would cause and automation to not send out alerts to collaborators shared to sheet?

I have collaborators in my automation to send to:


These people are shared as collaborators to the sheet that the automation is executing on:


Answers

  • Genevieve P.
    Genevieve P. Employee Admin

    Hi @Dale Heincelman

    If the collaborators are shared to your sheet (as I can see in the second picture) then this error message is unexpected behaviour. Is it possible they were only shared recently? If so, I would suggest logging out of Smartsheet then logging in again, then create the workflow or duplicate the current workflow.

    If you're still seeing the error message, please reach out to Smartsheet Support will full screen captures of the sheet, the sheet URL, screen captures of the full workflow, the error message, and the sharing window as you have above. They'll be able to troubleshoot this with you in a private channel.

    Thanks,

    Genevieve