Salesforce Connector Question

Christopher Pretty
Christopher Pretty ✭✭✭✭✭
edited 06/14/22 in Add Ons and Integrations

I recently began using the Salesforce connector in smartsheet. My connector is setup to allow read/write to both smartsheet and salesforce. One issue I am having though is I am able to bring over the Case Comments on a service request but the field is called Last Case Comment. I can tell it is a two way read/write field.

The information comes over from Salesforce but if I put a new case comment in that field it will not create the comment in Salesforce. The only way I can get a comment to write to Salesforce is if I use the additional comments section.

Any help would be appreciated.