Why are the hyperlinks pointing to a pubished and shared report not working?


My boss who is the admin/owner of the Smartsheet account has created several reports. She published and created the QR codes and links associated with the published reports on "read only" to Smartsheet and non-Smartsheet users.

The links are not working at all. It is showing a message that says:

"Your action did not complete successfully. Try again shortly and if the problem continues, visit www.smartsheet.com/gethelp."

I have tried to share the hyperlinks to non-smartsheet users and they all get the same info. I am a smartsheet user but I am also getting the same info when clicking on the link. please help.