Support

Jenny0303

Can someone please help me with a more timely way to reach support. When I did get a response they just sent the info that was on their support forum. I am not sure why someone would go through the trouble of contacting them if that would fix the issue. We have had Smartsheet's over a year and this has been the biggest issue so far. I find it crazy that when you are spending over $6k a year you have to wait several days for support. Extremely Frustrated! Hopefully someone can help with this.

Genevieve P.

Hi @Jenny0303

Depending on your plan-type, you may have access to Smartsheet Support's 24/7 phone support. To check this, click on your profile icon and go to "Plan Info"; the link to the phone number will be at the bottom of the pop-up window (see: Overview of Smartsheet Support Hours and Resources).

Your plan may also have access to Pro Desk, where you can book 30-minute coaching sessions over screen share.

Cheers,

Genevieve