Smartsheet: Customers intermittently being logged out with a session timeout.

Isaac JoseIsaac Jose Employee
edited 11/24/21 in Using Smartsheet
11/24/21 Edited 11/24/21

Hello all,

Starting November 23rd around 9:30pm Pacific Time, we began receiving reports that customers were being unexpectedly logged out. More details can be found here: https://status.smartsheet.com/incidents/7qrz2djs5lgs

We have narrowed down the recurring session logout issue to only impact customers who use Cisco Umbrella with specific proxy configurations. Tests found that adding app.smartsheet.com to the Cisco Umbrella global allow list resolves this issue. If you have been experiencing this issue, please work with your IT team to implement the change above within your Cisco Umbrella configuration.

If you or your IT team have any questions, please contact our support team with this link: https://help.smartsheet.com/contact/smartsheetapp.

Kind regards,

Isaac J

Smartsheet Support Escalations

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