DoD / Government Computers Can't Submit Webforms

Bob Lee

We work with Military personnel who often use their DoD / Military computers to submit info through our Smartsheet webforms. It's not sensitive data. It's worked great for years, until the past month or so. We get multiple people per day saying they can fill out the webform, but the submit button just takes them to an error page. Yet it works if they switch to their phone or personal computer.

Anything we can do on our end to fix this?

Heather Duff

@Bob Lee We have the same problem. I know many of our government-employed members are still using Internet Explorer. Sometimes when we have them switch to Chrome or Firefox it fixes issues (in other systems). I'd be curious to know what browser your military personnel are using.