Access issues in both logging in and opening certain sheets

Jacoline Farley

I've been experiencing issues where Smartsheet isn't loading, giving an error: Due to network connectivity or feature updates, Smartsheet is experiencing slow loading times. When smartsheet eventually opens up, I get another error on a specific sheet: Your request has resulted in the following system messages: <blank>. This has been continuing for a week now, and it affects our productivity. Is there anyone who can shed some light on this?

Andrée Starå

Hi @Jacoline Farley

I hope you're well and safe!

• Is it only you that has the issue or others as well?
• Which browser are you using?
• Have you tried on another device?
• Have you tried on another network?

I hope that helps!

Have a fantastic week & Happy Holidays!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

✅Did my post(s) help or answer your question or solve your problem? Please support the Community by marking it Insightful/Vote Up or/and as the accepted answer. It will make it easier for others to find a solution or help to answer!

Jacoline Farley

Good day Andree,

We are experiencing this throughout our company, it is not just me. Also, I've tried other browsers, the error remains the same. We are in a remote location in the DRC, so we have one network we can use. This has been persistent for about a week now.

Andrée Starå

@Jacoline Farley

It sounds like it's a network issue.

Have you tested it on another network?

Jacoline Farley

I've connected to my 4G via hotspot now, it resulted in the same error.

Andrée Starå

@Jacoline Farley

Ok. That is strange!

If you haven’t already, I recommend reaching out to the Smartsheet Support Team.

✅Remember! Did my post(s) help or answer your question or solve your problem? Please support the Community by marking it Insightful/Vote Up or/and as the accepted answer. It will make it easier for others to find a solution or help to answer!